£12.71 Per Hour
Full Time
Contract
Lutterworth, Leicestershire
Customer Service And Call Centre
Posted 10 days ago
Expires In 18 Days
Job Description
Key responsibilities would include the following:
- Handle customer queries via phone, email, and other communication channels in a professional and timely manner. ·
- Make outbound customer calls to provide updates, resolve issues, and ensure satisfaction.
- Monitor and achieve KPIs related to customer service performance.
- Use internal systems including Sharp to manage customer information and service records.
- Maintain and update spreadsheets and reports using Microsoft Excel with a high level of accuracy.
- Communicate effectively with internal departments to resolve customer issues and improve service delivery.
- Work independently with minimal supervision, demonstrating initiative and ownership of tasks.
Hours of work:
Monday - Friday - 06:00 - 15:00 with 1hr unpaid break
Pay rate:
£12.71
Amy Holling
amy.holling@pertemps.co.uk
01226 724492
Division 092
Pertemps Onsite GIST/M&S Barnsley
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