Customer Service Administrator

We are looking for a motivated Customer Service Administrator to join our busy team on a 12–18 month basis. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.

📍 Location: Wellingborough, NN8 6BS
🕒 Hours: Monday to Friday, 9:00am – 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
💰 Pay: £12.75 per hour

Your Role Will Involve:

• Processing customer orders and preparing delivery paperwork
• Responding to customer enquiries by phone and email
• Resolving delivery and collection issues quickly and professionally
• Updating customer records and tracking documents accurately
• Sharing reports and updates with customers within agreed timeframes
• Liaising with departments such as Transport and IT to resolve issues
• Supporting other team members to ensure consistent service across contracts

What We’re Looking For:

• 2+ years administrative experience, ideally in a logistics or transport environment
• Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
• Strong communication and customer service skills
• Excellent attention to detail and ability to meet deadlines
• Proactive, well-organised, and able to work under pressure
• A team player who can also work independently

As part of our application process, you will be required to attend an initial interview via Microsoft Teams.
If you are successful in this first stage, we will then arrange a day for you to meet the team and demonstrate your computer skills and familiarity with the Microsoft Office package.


📧 Please apply with your CV. Please note that only candidates with demonstrable relevant experience will be considered.