Local Authority Senior Welfare Rights Advisor, North London
Pay rate to £31 per hour
Contract role, Local Government Housing, Revenue and Benefits

We are recruiting for an experienced Local Authority Senior Welfare Rights Advisor s in North London. You will need to have experience of working in a similar role in a Local Authority.

Housing income collection plays a significant role in helping us to achieve our vision. We rely on rental income to fund our housing services. In Income, we also play a role in supporting residents to pay rent by carrying out early intervention and income maximisation work, which in turn supports tenancy sustainment.

The Welfare Rights team support people who, due to their physical and mental health, experience difficulties in claiming benefits or challenging incorrect benefit decisions.

We see the difference it makes when people have the support, they need to claim what they are entitled to and are helped to feel more financially secure.

As part of a team which provides income maximisation and support to tenants to enable them to pay their rent, this person in this role would carry out a range of proactive and targeted intervention with a caseload of tenants who are in, or at risk of falling into rent arrears.

Offering person-centred advice and options around income maximisation, the person in this role would support tenants to pay their rent on time and in full.

The role will embody, keeping the customer at the heart of service provision - challenging and ultimately changing where required the root causes of how we deliver the best outcomes for our residents.

Flexibility to adapt and make informed, creative and robust decisions in challenging situations to obtain the best outcomes for our residents and the borough is crucial in delivering this role.

This role involves relationship building and problem solving for colleagues and our residents across a range of functions; challenging existing processes, systems and barriers through continual learning and gathering of evidence relating to trends.

To help our customers living in Camden’s homes to have secure, safe and affordable housing that meets their ongoing needs and provide help and assistance when they need it. This role provides both a second-tier support to colleagues working across the council as well as providing a trusted service to our residents, to:

Provide a high-quality welfare rights advice service to residents across the London Borough of Camden

Undertake specialist welfare benefits advice and casework service

Carry out a range of activities to ensure complex or sensitive cases are appropriately managed, and assist with reviews of claims, and lodge appeals, prepare evidence and submissions and represent /advocate on behalf of clients at Social Security Appeal tribunals including to the Upper Tribunal and other hearings where appropriate, including supporting vulnerable adults to maintain their tenancies and live as independently as possible

To take a designated or shared role in working with other services

To provide specialist welfare rights advice and support to colleagues across the council, advising on matters relating to area of expertise to ensure relevant policies, regulations and legislation is understood and correctly applied, so they can provide accurate, up to date advice to service users on welfare benefits and money management and financial inclusion related issue.

Undertake financial responsibility for assessing entitlement to benefits, and making decisions awarding grants/money to people in crisis where appropriate

Provide a specialist welfare rights support service to staff to support their development and assist in the resolution of complex issues and problems; working across the council and within the locality teams, and other non-statutory and voluntary sector services; identifying training needs and delivering training

This is an agency post and Pertemps can offer you:-

A Dedicated consultant who has access to all roles across the UK and is available for you to speak to

An easy registration process (all done online)

Referral schemes and incentives

Ongoing compliance managed for you

Prompt and reliable payroll and lots more.

 
Not looking right now? We also offer generous referral bonuses so please pass on to a colleague or friend who may be! 

Please contact Helen on 07901286967 or email helen.omara@pprsocialcare.co.uk

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Local Authority Senior Welfare Rights Advisor, North London

Job Description

Pertemps Social Care

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