Rent Service Officer, Central London

Rent Service Officer, Central London 
Pay rate to £29.48 per hour 
Contract role, Local Government Housing 
 
We are recruiting for an experienced Rent Service Officer for a Local Authority in Central London 
Purpose of Job 

• The role is within a busy Rent Service Team.  

• Your aim is to maximise rent and arrears collection by effectively manging a designated ‘patch’ of residential and non-residential accounts, ensuring the strict adherence of the pre court action protocol at all times.  

• You will strive to meet collection targets in a challenging economic, social and political environment, whilst responding to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies.  

• You will also seek out and identify “good practice” for arrears recovery that can be implemented within the team. 

 
ESSENTIAL CRITERIA  

• Knowledge and understanding of tenancy management including successions, abandonments and use and occupation Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate Ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times.  

• Ability to work under pressure to meet all deadlines and key performance indicators set for the service. Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation. Experience of managing rent arrears cases. 

 
This is a contract role, and you will need to have experience in a similar role. 
 
Please get in touch for more information. 
 
This is an agency post and Vitalis can offer you:- 

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to 

• An easy registration process (all done online) 

• Referral schemes and incentives  

• Ongoing compliance managed for you 

• Prompt and reliable payroll and lots more. 

Please contact Graham Leatham on 07484 513909 or email graham.leatham@vitalissocialcare.co.uk for more information.  
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles.