Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London

Local Authority Housing, Homelessness Complaints and Enquiries Officer, Central London 
Pay rate £40 per hour
Contract role, Local Authority Housing Services
 
Pertemps are recruiting for an experienced Homelessness Complaints and Enquiries Officer in the Central London area.
You will need to have worked in a similar role within a Local Authority Housing Department, and have experience of the following:

• Proven experience in complaint handling (mandatory)
• Experience handling complaints relating to homelessness services (mandatory)
• Experience dealing with complaints involving statutory decision-making, housing register, and temporary accommodation
• Strong working knowledge of homelessness legislation and associated policies

Key Responsibilities

• Manage and respond to complaints and enquiries relating to homelessness services
• Handle complaints covering statutory homelessness decisions, housing register applications, and temporary accommodation
• Ensure complaint responses are compliant with homelessness legislation, statutory guidance, and council policies
• Manage a caseload proactively with minimal supervision, progressing cases efficiently to resolution
• Liaise with service users, internal teams, and external partners via email, telephone, and face-to-face contact
• Accurately record all case activity and outcomes within case management systems and relevant spreadsheets
• Gather, assess, and analyse information to ensure comprehensive, evidence-based responses

Please get in touch for more information.
 
This is an agency post and Pertemps can offer you:-

• A Dedicated consultant who has access to all roles across the UK and is available for you to speak to
• An easy registration process (all done online)
• Referral schemes and incentives
• Ongoing compliance managed for you
• Prompt and reliable payroll and lots more.

Please contact Elle McKenna on 07823 789233 or email elle.mckenna@pprsocialcare.co.uk for more information.
We recruit across all areas of Housing, Public Sector, Planning and Local Government work. If you are experienced in this sector, and this isn’t the role for you, contact us about other roles