Service Desk Engineer

Role: Service Desk Engineer
Location: Shrivenham (Fully On-Site)
Working Arrangement: Shift-Based (including Nights, Weekends and Bank Holidays)
Salary: £26,000 - £30,000 (with rotational shift allowance)
Network IT are looking for a Service Desk Engineer to join our clients prestigious 24/7/365 IT Support function. This is a fantastic opportunity for someone to join a dynamic environment with
This role is based in Shrivenham, which you will be required to be on-site full time. You will also work on a rotational shift pattern, including nights, weekends, and public holidays, to ensure IT systems run optimally around the clock.
Role
As a Service Desk Support Engineer, you'll be the first point of contact for all IT-related inquiries and incidents, ensuring minimal downtime for users and delivering high-quality technical support. Key responsibilities include:

• Provide first-line technical support via phone, email, and ticketing systems.
• Troubleshoot and resolve issues related to operating systems, applications, networks, and more.
• Assist with onboarding new users, including hardware setup and account configuration.
• Document support requests and resolutions accurately in the ticketing system.
• Develop knowledge base articles and user guides for improved troubleshooting.
• Monitor system alerts and perform routine checks to maintain IT service performance.
• Collaborate with other teams to resolve complex issues.
• Ensure compliance with IT service management best practices, including SLAs and ITIL guidelines.

What We’re Looking For:

• Proven experience in IT support, technical support, or helpdesk roles.
• Strong communication skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset with a commitment to timely and effective support.
• A degree or equivalent qualification in engineering or a related field is desirable.
• Willingness to work flexible shifts in a fast-paced environment.