Front of House & Operations Assistant (Perm: Oxford)

An exciting opportunity has arisen for a Front of House & Operations Assistant to join a well-established and reputable provider in Oxford. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering exceptional customer service.

Location: Oxford
Salary: £26,400 – £27,500 per annum
Job Type: Full-Time, Permanent
Working Pattern: Fully Site-Based

This is a fully site-based role where you will act as the first point of contact for visitors while supporting the day-to-day operations of a busy business centre. You will play a key role in creating a welcoming environment, ensuring smooth daily operations, and maintaining high standards across the site.

This is an excellent opportunity for someone with strong customer service skills who enjoys working in a professional, fast-paced environment.

Key Responsibilities

Front of House & Customer Experience

• Provide a professional and friendly welcome to all visitors and customers
• Deliver exceptional customer service and respond to queries promptly
• Conduct office and meeting room viewings
• Prepare meeting rooms and office spaces prior to bookings
• Support customer move-ins and ensure a smooth onboarding experience
• Build strong relationships with customers and proactively address requests
• Maintain excellent presentation standards across reception and shared areas

Operations & Administration

• Support the day-to-day running of the centre
• Assist with maintaining accurate records and supporting billing processes
• Coordinate contractors and support planned maintenance works
• Carry out routine building and workspace inspections
• Provide administrative support to the Centre Operations Manager
• Ensure all facilities are maintained to a high standard

Health & Safety & Compliance

• Support compliance with health and safety procedures
• Assist with maintaining accident and incident records
• Help coordinate required safety checks and contractor activity
• Ensure the centre operates in line with company policies and procedures
• Support compliance with GDPR and relevant operational standards

About You

We are looking for a proactive, organised, and customer-focused individual who enjoys working in a people-facing role.

Essential Skills & Experience

• Previous experience in a customer service or front-of-house role
• Strong communication and interpersonal skills
• Excellent organisational skills and attention to detail
• Ability to work independently and as part of a team
• Confident using Microsoft Office (Word, Excel, Outlook)
• Professional, reliable, and well-presented
• Positive, can-do attitude

Desirable Experience

• Experience in serviced offices, facilities, hospitality, reception, or office environments
• Basic understanding of health and safety procedures
• Experience coordinating contractors or facilities support tasks

What’s on Offer

• Salary between £26,400 – £27,500 per annum
• Full-time, stable position
• Structured training and ongoing development
• Supportive team environment
• Opportunity to gain experience across customer service, operations, and facilities

Apply Now, If you enjoy delivering excellent customer service and want to be part of a professional and supportive operational team, we would love to hear from you.