Job Description

Pertemps are delighted to be working with our public sector client to recruit for Customer Service Advisors on a temporary basis.

📣 Role: Customer Service Advisor

📍 Location: Edinburgh City Centre (office based, in a call centre)

🔗 Duration: Temporary, ongoing

🕒 Hours: Monday to Friday, 08:30 - 7:00 (36 hours)

💰 Pay rate: £14.02 per hour

📅 Start date: Mid-November

About the Role

You'll be the first point of contact for customers contacting the Council Tax team, providing support and guidance with professionalism and care. Your day-to-day tasks will include:

Handling inbound customer calls

Reviewing and updating customer accounts
Recording accurate notes and information
Offering clear guidance and support
Redirecting enquiries to other departments when needed
Sending documents or letters to customers
Assisting with general admin tasks as required

Key Responsibilities

To thrive in this role, you’ll bring:

Proven experience in a customer service position
Strong verbal and written communication skills
Excellent listening abilities
Confident IT and typing skills
A proactive, positive approach to helping customers

If you're ready to make a difference and join a supportive team, apply online today!

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Customer Service Advisor

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