Job Description

Pertemps are delighted to be working with our public sector client to recruit an Administrative Assistant on a temporary basis.

📣 Role: Administrative Assistant – Housing Benefits

📍 Location: Edinburgh East

🕒 Hours: Monday to Friday (36 hours per week)

💷 Pay Rate: £14.02 per hour

📅 Duration: Temporary ongoing

🔑 Start Date: Immediate

This post requires a Basic Disclosure check which will cost £25

This role sits within the Revenues and Benefits service and supports a busy, fast-moving housing team providing vital assistance to residents across the city.

⭐ Why Join This Role?

Be part of a friendly, dedicated team supporting essential housing and benefits services for the people of Edinburgh.
Gain valuable public sector experience in a dynamic, fast-paced environment.
Work in a role that makes a real difference to residents’ lives, helping those in challenging circumstances access the support they need.
Enjoy an inclusive workplace with opportunities to learn and develop.

🛠 What You’ll Be Doing

Providing reliable administrative support through telephone, email, and online communication.
Assisting customers with Housing Benefit applications, funding queries, and general housing-related enquiries.
Managing the Revenues and Benefits mailbox, ensuring all correspondence is handled promptly and accurately.
Processing and updating financial transactions and client records using internal IT systems.
Maintaining confidentiality when handling sensitive information.
Supporting team operations through accurate record-keeping and administrative duties.
Communicating confidently, calmly, and empathetically with clients in challenging situations.
Working collaboratively within a small, friendly team to meet tight deadlines and service targets.

✅ What We’re Looking For

Proven administrative experience in a busy office or public sector environment.
Strong IT skills, including accurate data entry and confident use of Microsoft Office.
Excellent communication skills, both written and verbal.
Calm, empathetic, and professional manner when dealing with the public.
High levels of organisation, attention to detail, and the ability to prioritise effectively.
A proactive, quick-thinking approach in a fast-paced setting.

Desirable:

Experience within housing, benefits, or local authority services.

💡 What’s In It For You?

Work within a respected and supportive public sector organisation.
Be part of a collaborative, friendly team.
Ongoing temporary assignment with potential for long-term opportunities.

📢 Interested?

If you’re organised, empathetic, and ready to make a positive impact in your community, apply online today – we’d love to hear from you!

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Administrative Assistant

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