Claims Handler

Claims Handler

Do you want to power your career and be part of an evolving energy industry?
An exciting opportunity has arisen for an enthusiastic Claims Handler to join our client’s team.

The energy sector is rapidly advancing with investments in smart technology and innovation. Our client is at the forefront of delivering a reliable and efficient power network that meets the needs of millions of customers across the region—now and in the future.

Their vision is to provide outstanding service to customers while building a sustainable future.
They are looking for someone who is passionate about communication and can help support efforts to manage and recover costs related to damage to their network.

What’s on Offer: (Once Permanent)

✔️ Salary starting at £25,774
✔️ 25 days annual leave plus bank holidays
✔️ Agile working options
✔️ Free on-site parking
✔️ Discounts on tourist attraction tickets and vouchers
✔️ Career progression opportunities

Our client is excited to hear from candidates who are eager to grow within the energy industry and make a real impact. 

The Role

As a Claims Handler, you will be responsible for managing a caseload of claims related to the recovery of costs incurred due to third-party damage to our client’s assets. You will also oversee incoming claims from other utility companies regarding network damage, ensuring efficient and effective resolution. Strong written and verbal communication skills, as well as excellent time management, will be key to your success in this role.

Key Responsibilities:

✅ Managing a caseload of damage claims ranging from £100 to £1m+, ensuring timely resolution within the Delegations of Authority.
✅ Establishing and maintaining key customer contacts while managing outstanding debts.
✅ Using IT applications such as Solcase, GIS, EAM, Spatial, OMS, and Oracle.
✅ Applying an understanding of relevant legislation and guidance when handling claims.
✅ Handling technical queries and disputes professionally and efficiently.
✅ Identifying problematic claims and determining the best course of action.
✅ Understanding the costing of damage repairs and associated overheads.
✅ Providing excellent customer service when dealing with disputes and queries.
✅ Supporting the claims administration team and colleagues.
✅ Attending meetings with third parties or their representatives to resolve liability and cost issues.

Key Competencies:

📌 Planning & Organising
📌 Written & Spoken Communication
📌 Teamwork
📌 Interpreting Information
📌 Decision Making
📌 Customer Service

Essential Qualifications & Experience:

✔️ Minimum 2 A Levels (Grade C or above) OR NVQ Level 3 OR ONC in Business Management
✔️ Knowledge of Microsoft Office applications
✔️ Experience working as part of a team
✔️ Strong written and spoken communication skills
✔️ Proven customer service abilities

Desirable Qualifications & Experience:

🔹 Previous experience in claims, insurance, or legal-related work

If you're ready to take on this exciting challenge, apply today! 🚀