Specialist Housing Benefits Officer

Specialist Housing Benefits Officer – Appeals & Complaints

Location: Hybrid (Office based in Fulham & Remote)
Contract: 4 months (with strong view to extension)
Hours: Full-time
Rate: £32.54 per hour

About the role:
Red Personnel is recruiting on behalf of a respected public sector organisation for a Specialist Housing Benefits Officer with a focus on discretionary payments, appeals, and complaints. This role offers the chance to work within a supportive team delivering critical housing and council tax benefit services to local residents.

Key responsibilities:

• Accurately assess Discretionary Housing Payments, Council Tax Support, and benefit appeals
• Investigate and manage Stage 1 and Stage 2 complaints, including MP and Councillor enquiries
• Represent the organisation at benefit tribunals
• Keep up to date with legislative changes and maintain procedural guidance
• Identify and prevent fraudulent claims in line with policy
• Collaborate with Housing, Revenues, and Resident Access teams

Candidate profile:

• Proven experience in Housing Benefit, Universal Credit, and discretionary benefits
• Skilled in appeals, complaints handling, and tribunal representation
• Strong problem-solving and decision-making skills
• Empathetic and clear communicator
• IRRV Technician qualification or equivalent desirable

Why apply?

• Competitive hourly rate of £32.54
• Hybrid working with office base in Fulham, offering flexibility
• Opportunity to make a positive impact in public service
• Contract with potential for extension

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To apply, please contact imran Makda at Red Personnel today to discuss this exciting opportunity.