Job Description

Pertemps Sheffield are currently recruiting for an experienced Customer Service Advisor to join the team of one of our long-standing, Chesterfield based clients, Royal Mail, within their fleet department.

Your main duties will include:

Dealing with vehicle repair requests via email, deciding on the quickest and most cost-effective repair route
Inbox management
Database management
Arranging vehicle movements
VOR chasing (vehicle off the road)

Desirable Experience:

Motor claims experience
Experience working within the accident repair industry
Experience working within a Fleet environment

Essential Experience

Proficient in all Microsoft applications, including Excel and Outlook
Experience working in a fast-paced administrative team
Professional and confident telephone manner
Ability to work off own initiative

Working Hours, Pay Rate and Other Information:

You will be required to work on a rotational shift pattern of 6am-2pm and 8am-4pm, Monday to Friday. There will also be the requirement to work 1 in 4 Saturdays, which will be rota’d.

Your rate of pay will be £12.98 per hour and the assignment is being offered on a temporary ongoing basis.

The role will require you to be based in the office at least 3 days per week, however you will need to spend the full week in the office during your training. The office location is Chesterfield, S40 1AA so you must be able to commute her reliably.

If the role is something you’d be interested in and you’re able to commit to all of the above, please apply today with the most up-to-date version of your CV. Alternatively, please drop me an email Amy.King@pertemps.co.uk for more information.

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Customer Service Agent

Job Description

Royal Mail

Pertemps

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