Job Description

This role is Remote based in the UK Wide and you will require atleast 6 months contact centre experience.

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound calls. The role will deal with a wide range of customer service calls.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Laptop and kit supplied prior to work commencing

Salary - £25,250
Fully remote
Shift pattern between 7am and 10pm - 40 hours per week

This role will involve weekend working - you will only work 5 days per week and will work every other weekend.

Key Responsibilities:

Contact centre experience required.

Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
Manage all direct customer Interactions
Handle and respond efficiently to all general and order specific direct customer enquiries
Support customers with order status updates and delivery tracking queries
Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:

Previous experience within a Customer Service position is essential
Knowledge of CRM systems
A self-motivated, passionate, and enthusiastic approach to work
Outstanding verbal communication skills
Professional and empathetic approach to resolving issues
Decent I.T skills
Excellent time management

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Customer service advisor - Remote

Job Description

Cactus Search

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