Contact Centre Team Manager
804103047

£35,000 Per Annum

Full Time

Permanent

Glasgow, Dunbartonshire

Customer Service And Call Centre

Posted 1 day ago

Expires In 28 Days

Job Description

We are looking for experienced Team Managers to plays a pivotal role in ensuring the success of our Contact Centre operations. You will manage a team of Contact Centre Agents/ Advisors, providing leadership, support, and guidance to help them meet performance targets and deliver exceptional customer service. 

The role is Monday - Friday onsite in Glasgow.

Key Responsibilities
  • Lead and inspire a team of Contact Centre Agents/ Advisors to achieve service targets, deliver outstanding customer service, and maintain brand values.
  • Monitor and support team members in their day-to-day tasks, providing feedback, coaching, and development.
  • Assist in the training and onboarding of new team members, ensuring they are equipped with the necessary skills to succeed.
  • Conduct regular performance reviews and one-on-one meetings with team members to discuss progress and provide constructive feedback.
  • Ensure team members are adhering to processes and procedures, maintaining high levels of compliance and customer satisfaction.
  • Contribute to the continuous improvement of operational processes and team efficiency.
  • Maintain a positive and motivated team environment, promoting teamwork, collaboration, and personal development.
About You – Skills and Experience
We are looking for a dynamic and motivated individual with leadership experience who thrives in a fast-paced, customer-focused environment. If you have a proven track record in managing teams within telecommunications, retail, or customer service, we want to hear from you!
  • Previous experience in a Customer Experience leadership or supervisory role within a call centre or customer service environment is essential.
  • Strong communication and interpersonal skills, with the ability to motivate and engage a team.
  • Excellent problem-solving and decision-making abilities.
  • Experience in coaching and developing staff to meet performance goals.
  • A proactive and positive approach to managing challenges and driving team success.
  • Knowledge of metrics and performance management.
Jobs With Cactus Search

Cactus Search

Leigh OConnell

leigh.oconnell@cactussearch.co.uk

01905330785

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
Jobs With Cactus Search

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