Customer service advisor - Contact centre
804102941

£24,000 - £25,000 Per Annum

Full Time

Permanent

Exeter, Devon

Customer Service And Call Centre

Posted 20 days ago

Expires In 9 Days

Job Description

We’re currently looking for multiple enthusiastic Customer Service Advisors who are focused on customer service, administration and taking inbound & outbound calls. The role will deal with a wide range of customer issues.

Cactus Search are currently in partnership with an amazing client who are offering you the following:

Salary - £24,650k + excellent benefits

Must have at least 6 months Contact centre experience
 
Key Responsibilities:
  • Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
  • Manage all direct customer Interactions 
  • Handle and respond efficiently to all general and order specific direct customer enquiries
  • Support customers with order status updates and delivery tracking queries
  • Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
  • Manage customer complaints and escalate it to the right stakeholders to support resolutions
  • Provide feedback on the efficiency of the customer service process and areas of improvement

Key Skills Required:
  • Previous experience within a Customer Service position is essential
  • Knowledge of CRM systems
  • A self-motivated, passionate, and enthusiastic approach to work
  • Outstanding verbal communication skills 
  • Professional and empathetic approach to resolving issues
  • Decent I.T skills
  • Excellent time management 

Please apply or email josh@cactussearch.co.uk for more info

Josh Homans

josh.homans@cactussearch.co.uk

01905 330 790

Division 804

Cactus Search Worcester

Cactus House

30 Foregate Street

Worcester

Worcestershire

WR1 1DS

01905 330790

View Branch Details
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