£25,000 - £30,000 Per Annum
Full Time
Permanent
Birmingham, West Midlands
Customer Service And Call Centre
Posted 1 day ago
Expires In 28 Days
Job Description
Cactus Search are currently in partnership with an amazing client who are offering you the following:
Salary - £30k + excellent benefits (Monday to Friday 9-5 onsite).
2x Locations in the West Midlands
Key Responsibilities:
- Support customer enquiries by telephone or electronically via internal Contact Centre Solution and CRM systems
- Manage all direct customer orders (F2F)
- Handle and respond efficiently to all general and order specific direct customer enquiries
- Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.
- Support customers with order status updates and delivery tracking queries
- Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management
- Manage customer complaints and escalate it to the right stakeholders to support resolutions
- Provide feedback on the efficiency of the customer service process and areas of improvement
Key Skills Required:
- Previous experience within a customer service/ people support position is essential
- Knowledge of sales/ recruitment/ CEX
- Pressure target driven environment
- A self-motivated, passionate, and enthusiastic approach to work
- Outstanding verbal communication skills
- Professional and empathetic approach to resolving issues
- Strong Ms Office Skills
- Excellent time management
Recommended Jobs
Customer Service Advisor
Cactus Search
£32,000 Per Annum
Redhill, Surrey
Permanent
Posted 1 day ago
Ref 804102988
HR Advisor
Cactus Search
£35,000 Per Annum
Glasgow, Glasgow City
Permanent
Posted 6 days ago
Ref 804102985
Customer Service Advisor
Cactus Search
£25,000 Per Annum
Great Driffield, East Riding of Yorkshire
Permanent
Posted 24 days ago
Ref 804102957