Customer Service Administrator

Customer Service Administrator 

£12.75p/h

Annesley 


We are recruiting for an experienced Customer Service Administrator to join a specialist automotive client in the Annesley area. You will be joining a busy customer service department to provide administrative support, ensuring all orders and customer information is recorded and processed correctly.



Hours of Work:


Monday to Friday, you may work 08:00-16:00 or 09:00-17:00

This position is offered initially on a temporary basis, however a permanent opportunity may be offered after the qualifying time period. 


Day to Day includes…

Initially you will be carrying out high volumes of data input, product checking and database maintenance, getting to know the products and systems. Then in time look to support in a more customer facing capacity including:

• Acting as first point of contact for inbound customer queries via telephone and online.
• Processing customer orders through the online system.
• Giving recommendations and advise on technical queries.
• General Office Housekeeping 

About you:

• Previous experience in a customer service and administrative position, a technical background would be beneficial.
• Friendly, approachable and professional demeanor, ability to confidently communicate with a range of customers both on the phone and via e-mail.
• Ability to use own initiative and prioritize workload.
• Proficient in using Microsoft Office.
• Adaptable to new CRM systems.
• Fluent in English both verbal and written.
• Reliable and happy to assist other team members when needed. 

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