Job Description

Customer Account Coordinator

Permanent - NG16 area

£30k

Responsibilities:

Lead/support customer performance reviews to strengthen relationships and monitor performance.
Handle customer queries, complaints, and escalations, raising concerns with the Account Manager as needed.
Assist production controllers in setting and achieving customer account objectives.
Manage the internal sales manifest and support the team in meeting weekly targets.
Maintain and distribute Customer Scorecards, working with the Account and Production Managers to develop recovery plans.
Update ERP systems with customer order changes (delivery dates, quantities) to ensure accurate production scheduling.
Coordinate awareness of new product introductions and sales opportunities relevant to customer accounts.
Maintain accurate electronic order books, ensuring records align with customer requirements.
Collaborate across departments to achieve company and customer objectives.
Support compliance with UK export regulations, conduct internal audits, and assist with corrective actions if needed.
Engage in continuous improvement initiatives to enhance company performance.
Ensure Health & Safety compliance in line with company policy and legislation.
Track and record delivery performance to customers.
Perform any other duties as required.

Key Skills :

Experience managing customer accounts and conducting business reviews (preferred).
Strong verbal and written communication skills.
Proficiency in Word, Excel, email, and MRP/ERP systems.
Ability to multitask, prioritise, and work under pressure.

Please click to apply or call 01332 363000 opt 3 alternatively please email your CV to natalie.bentley@pertemps.co.uk

Procurement and purchasing managers and directors

Job Description