Key Account Manager
475107588

£30,000 - £35,000 Per Annum

Full Time

Permanent

Pershore, Hereford and Worcester

Customer Service And Call Centre

Posted 8 hours ago

Expires In 29 Days

Job Description

Key Account Manager– Special Events Company (Pershore)
Pershore |Full-time | £30,000–£35,000

Are you organised, detail-driven, and passionate about turning exciting events into seamless experiences? We’re a vibrant special events company based in Pershore, and we’re looking for a Key Account Manager to join our lively team and play a key role in the smooth running of our operations.

Working Hours
  • Monday to Friday, 9:00 AM – 5:30 PM
Key Responsibilities
Focus Areas: Client Retention | Relationship Management | Account Growth Direct Responsibilities include:

Client Relationship & Retention
  • Serve as the primary point of contact for assigned key clients, fostering strong long-term relationships
  • Conduct regular check-ins, feedback sessions, and performance reviews to maintain high client satisfaction
  • Resolve escalated client concerns promptly, ensuring trust and continued engagement.
Account Growth & Strategy
  • Identify and present upsell, and cross-sell opportunities based on evolving client needs.
  • Analyse account performance trends to uncover growth opportunities and guide strategic decision-making.
  • Develop tailored account growth plans with measurable objectives and timelines.
Team & Project Collaboration
  • Work closely with project management, delivery, and product teams to ensure smooth execution and timely delivery of services
  • Communicate client expectations clearly across teams, aligning deliverables with strategic account goals.
Reporting & Performance Oversight
  • Prepare and deliver regular performance reports, highlighting KPIs, milestones, and progress toward account goals.
Leadership & Mentorship
  • Mentor, guide, and support the Junior Account Manager in daily tasks and strategic development.
  • Delegate responsibilities effectively while fostering growth and autonomy in junior team members.
  • Conduct regular 1:1s, performance reviews, and provide constructive feedback
 
 Must-Have Skills
  • Communication & active listening
  • 1 year + experience in client management / account management / project management
  • Emotional intelligence & empathy
  • Negotiation & time management
  • Account planning & growth strategy
  • Data analysis & business acumen
  • CRM tools
  • Project coordination & reporting
  • Presentation and pitch delivery
  • Team mentorship & delegation
  • Coaching junior staff
  • Conflict resolution
What You’ll Get
We believe great people deserve great perks. Here’s what’s in store:
  • Bonus Scheme & Performance Bonus
  • Casual Dress Code & Company Events
  • Gym Membership
  • Free & On-site Parking
  • Private Medical Insurance
  • Company Pension
Ready to join a team that brings unforgettable events to life? Apply now and help us turn plans into magic behind the scenes.
Jobs With Pertemps

Pertemps

Joanna Kirk

Joanna.Kirk@pertemps.co.uk

01926 334485

Division 475

Pertemps Leamington Spa

Jobs With Pertemps

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