Key Account Manager– Special Events Company (Pershore)
Pershore |Full-time | £30,000–£35,000

Are you organised, detail-driven, and passionate about turning exciting events into seamless experiences? We’re a vibrant special events company based in Pershore, and we’re looking for a Key Account Manager to join our lively team and play a key role in the smooth running of our operations.

Working Hours

Monday to Friday, 9:00 AM – 5:30 PM

Key Responsibilities
Focus Areas: Client Retention | Relationship Management | Account Growth Direct Responsibilities include:

Client Relationship & Retention

Serve as the primary point of contact for assigned key clients, fostering strong long-term relationships
Conduct regular check-ins, feedback sessions, and performance reviews to maintain high client satisfaction
Resolve escalated client concerns promptly, ensuring trust and continued engagement.

Account Growth & Strategy

Identify and present upsell, and cross-sell opportunities based on evolving client needs.
Analyse account performance trends to uncover growth opportunities and guide strategic decision-making.
Develop tailored account growth plans with measurable objectives and timelines.

Team & Project Collaboration

Work closely with project management, delivery, and product teams to ensure smooth execution and timely delivery of services
Communicate client expectations clearly across teams, aligning deliverables with strategic account goals.

Reporting & Performance Oversight

Prepare and deliver regular performance reports, highlighting KPIs, milestones, and progress toward account goals.

Leadership & Mentorship

Mentor, guide, and support the Junior Account Manager in daily tasks and strategic development.
Delegate responsibilities effectively while fostering growth and autonomy in junior team members.
Conduct regular 1:1s, performance reviews, and provide constructive feedback

Must-Have Skills

Communication & active listening
1 year + experience in client management / account management / project management
Emotional intelligence & empathy
Negotiation & time management
Account planning & growth strategy
Data analysis & business acumen
CRM tools
Project coordination & reporting
Presentation and pitch delivery
Team mentorship & delegation
Coaching junior staff
Conflict resolution

What You’ll Get
We believe great people deserve great perks. Here’s what’s in store:

Bonus Scheme & Performance Bonus
Casual Dress Code & Company Events
Gym Membership
Free & On-site Parking
Private Medical Insurance
Company Pension

Ready to join a team that brings unforgettable events to life? Apply now and help us turn plans into magic behind the scenes.

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Key Account Manager

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