Internal Sales Administrator

We are looking for an Internal Sales Administrator to join a manufacturing company based in Southam.

Hours of work – 8.30am to 5.00pm Monday-Thursday and 8.30am to 4.00pm on Friday with an hour unpaid break

Holiday - 31 days inclusive of bank holidays (they have a shutdown at Christmas, so holiday needs to be reserved for this).  After 2 years’ service, 2 extra days holiday are added.  A further day of holiday is given for each subsequent 5 years of service up to a maximum of 36 days.

Pension – company contributes 3%, employee 5% (salary sacrifice scheme)

Private Medical Insurance

Salary: £23,000

Free parking on site.

We have placed three members of staff at the company over the last year and all incredibly happy and enjoying their role!

Main Responsibilities
Provide the first point of contact for all customer enquiries and respond to customers promptly
to ensure that their requirements are met in accordance with the ISO9001:2008 quality  procedures and company standards. Aim to exceed customers’ expectations in terms of delivery, quality and service. Provide comprehensive sales administration assistance to the sales team supporting the business with effective sales order processing and administration services, in accordance with the ISO9001:2008 quality procedures and standards.
 
Main Duties

• Provide the first point of contact for all customers
• Welcome visitors and prepare refreshments for staff and visitors
• Respond to phone calls, emails and faxes in a prompt and efficient manner assisting customer or taking messages
• Deal with enquires and enter them onto the company database
• Prepare and register all quotations (verbal and email) and ensure they are received by the customers
• Assist in the processing of sales orders, despatches, sales invoicing
• Ensure delivery dates are met in accordance with customer requirements and our confirmed acknowledgements
• Carry out all general administration duties, including filing and incoming post
• Assist with estimating to gain an understanding of products to help secure competitive pricing from suppliers
• Track and monitor quotations and plan to follow them up in a timely manner
• Arrange export documentation and carriage for UK and overseas orders, as required
• Undertake Basic Internal Works / Bill of Materials and instructions
• Update workshop instructions on Sage when completed
• Maintain customer files and records
• Process returns to customers
• Support the sales team with any changes to daily work and instructions
• Write test certificates, conformity certificates and origin certificates for customers
• Resolve queries including delayed deliveries, stores issues and on the sales ledger
• Liaise with all suppliers for price and delivery on products
• Provide technical support to customers and outside personnel
• Participate in tasks relating to marketing, updating company website and exhibitions, when requested
• Provide cover for the Sales Office Supervisor during holidays and absence, if required

Skills
Excellent customer service, providing a friendly and courteous front of house image
Excellent communication and people skills
Proactive and capable of planning ahead and time management
Organised and methodical
Effective interpretation of instructions
Proficient typing and data processing
Computer literacy, capable of using Sage Accounts, Internet, email and the Microsoft Office suite
Adaptable and flexible and capable of managing changing priorities and tasks