Repairs Technical Officer

Position Title: Repairs Technical Officer
Location: Forward Drive, Harrow, HA3 8NT (London Borough of Harrow)
Employer: Pertemps Recruitment Partnership, representing the London Borough of Harrow
Contract Type: Temporary - Initial 6-month assignment, with potential for extension
Working Pattern: Hybrid working arrangement
Pay Rate: £16.71
About the Role
Pertemps Recruitment, in partnership with the London Borough of Harrow, is seeking a detail-oriented and proactive Repairs Technical Officer to join the Housing Services team. This is a key support role focused on maintaining and improving the Council's housing stock through efficient repair services.

Key Responsibilities

• Oversee and coordinate repairs across Council-owned housing, with a focus on one of the following areas: responsive repairs, mechanical and electrical services, or void properties.
• Raise and manage work orders for repairs, voids, and M&E tasks.
• Monitor job progress, liaise with contractors and residents, and ensure timely completion of works.
• Review and validate invoices against repair orders to maintain financial governance.
• Maintain accurate records, including safety certificates and compliance documentation.
• Collaborate with Contract Surveyors to uphold repair standards and manage costs effectively.
• Provide technical advice and support on maintenance issues.
• Offer guidance and assistance to residents, including those who may be vulnerable or in distress.
• Support colleagues across the Asset Management and Technical Services teams.

To thrive in this role, candidates should demonstrate:

• A strong understanding of Harrow's diverse communities and the social impact of housing repairs.
• Proficiency in IT systems including word processing, spreadsheets, and databases; familiarity with housing repair systems like Northgate is desirable.
• Solid knowledge of building repairs and the importance of cyclical maintenance.
• Awareness of challenges in social housing repair services.
• A commitment to delivering excellent customer service, especially in sensitive or high-pressure situations.

About us:
For almost 60 years, Pertemps Recruitment Partnership have been the market leader in providing permanent and temporary staffing solutions and we are one of the most established players within the recruitment industry. The Sunday Times has listed us as one of the Best 100 Companies to work for 14 years running. We are not a big scary faceless company, quite the opposite: we strongly believe in the personal touch with everything we do. We are proud to be accredited 'investor in people' which is reflected across our business in length of service and career progression of our employees.

London Borough of Harrow is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn