Duty Manager

Job Title: Duty Manager
Location: Harrow Arts Centre, Uxbridge Road, Pinner, HA5 4EA
Pay Rate: £15.29 per hour
Duration: Temporary, ongoing
Hours of Work: Friday, Saturday, and Sunday, 14:00-23:30 (as required)

Job Description:
The London Borough of Harrow is looking for a dependable and enthusiastic Duty Manager to join their team at Harrow Arts Centre. This is a temporary role, working on an ad-hoc basis, offering a competitive pay rate of £15.29 PAYE per hour.

Key Responsibilities:

• Serve as the main point of contact for clients, guests, and suppliers during events.
• Provide prompt solutions to client inquiries and ensure compliance with Terms & Conditions.
• Oversee and support casual bar and event staff, delivering on-the-job training as needed.
• Manage cash operations, including opening and closing tills, and ensure adherence to the cash-handling policy.
• Handle stock management for events, recording all relevant transactions (e.g., pre-paid drinks, bar tabs, hospitality drinks) on the EPoS system, and ensuring accurate staff recording of stock usage.
• Implement layout changes during events as per the event plan.
• Maintain cleanliness and safety standards throughout the event and ensure the venue is properly cleaned afterward.
• Brief all casual staff, suppliers, and caterers on safety and emergency procedures for the venue.

Requirements:

• Capability to work effectively under pressure without on-site supervision.
• Strong leadership skills to supervise, motivate, and delegate tasks.
• Excellent communication and interpersonal abilities to manage customer inquiries and resolve complaints.
• Quick-thinking and sound decision-making to address issues promptly.

If you meet the qualifications and possess the experience required for this position,
please click 'apply.'

About Us:
For nearly 60 years, Pertemps Recruitment Partnership has been a leader in providing permanent and temporary staffing solutions. Recognized as one of The Sunday Times' Best 100 Companies to Work For 14 years in a row, we pride ourselves on a personal touch in all we do. As an accredited 'Investor in People,' we are committed to fostering growth and career progression for our team.

Harrow Council ranks as the 12th largest borough in London and is known for its vibrant cultural diversity. Situated just 10 miles from central London, Harrow boasts excellent transport links, including the Metropolitan Line, Watford DC Line, and national rail services. It's also easily accessible via the M1, M25, and A406, making it an ideal place to live, work, and visit.

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