Senior Professional Complaints and Information

Job Title: Senior Professional Complaints and Information - Children & Adult Services
Location: Hybrid working, London Borough of Harrow, Forward Drive, HA3 8NT
Employer: Pertemps Recruitment Partnership for London Borough of Harrow
Contract Type: Temporary Assignment
Hours of Work: 35 hours per week, Monday to Friday, 09:00 am - 5:00 pm
Pay Rate: £28.29 - £30.14 PAYE per hour | £36.37 - £38.81 Umbrella per hour

Overview:
Pertemps is offering an exciting opportunity for a motivated Senior Professional Complaints and Information - Children & Adult Services to join the expanding team at the London Borough of Harrow. This role offers a competitive pay rate of £28.29 - £30.14 PAYE per hour | £36.37 - £38.81 Umbrella per hour.

Main Responsibilities:

• Day-to-day supervision, work allocation, and training of the Complaints and FOI team.
• Management of the service across the Children and Adults divisions.
• Managing the most sensitive complaints on behalf of the senior management teams for the respective divisions.
• Responsibility for the day-to-day management of the External Investigating Officers (IO) and Independent Persons (IP) Pool for relevant statutory complaints.
• Ensuring the staff in Adults & Children's Directorates comply with and implement the procedures in place for dealing with complaints, Councillor & MP enquiries, and FOI & DPA in line with Council and statutory requirements.
• Writing scrutiny reports and presenting to committees for both Children's and Adults management teams.
• To support the People's Directorate in the management of complaints and Freedom of Information for:
• Service user and public complaints
• Representations and mediation
• Enquiries from elected members and MPs
• Freedom of Information requests
• Data Protection Act requests
• Schools service level agreement
• Local Government Ombudsman
• Information Commissioners Office

The role covers the statutory complaints requirements in respect of the:

• Care Act 2014
• Local Authority Social Services and National Health Service Complaints (England) Regulations 2009
• Children Act 1989
• Children (Leaving Care) Act 2000
• Care Standards Act 2000
• Freedom of Information Act 2000
• Data Protection Act 2018

Requirements:

• A sound knowledge of Adult and Children's Social Care provision in an LA context and all relevant legislation.
• Evidence of working at a middle management level within an LA context.
• Considerable experience of dealing with the public and experience with senior figures in an organisation, in challenging situations and in a pressurised environment. Experience of working positively with politicians is beneficial.

If you have the necessary skills and experience for this role, please click 'apply'.

About Us:
Pertemps Recruitment Partnership has been a market leader in staffing solutions for nearly 60 years. Recognized by The Sunday Times as one of the Best 100 Companies to work for 14 years running, we pride ourselves on our personal touch and commitment to our employees. We are an accredited 'Investor in People', reflecting our dedication to career progression and employee satisfaction.
Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK. Located just 10 miles from the city center and 13 minutes from Euston via Harrow & Wealdstone station, it offers excellent transport links and accessibility to the M1, M25, and A406.
Data Protection: Your personal information will be shared with Cifas to prevent fraud and other improper conduct. If detected, you may be refused certain services or employment. Your information will also be used to verify your identity. For more details on how your information will be used and your data protection rights, visit Cifas.