Project Coordinator

Ready to play a pivotal role in shaping the future of water services across the Thames Valley? We’re looking for a proactive, people-focused Project Coordinator to join our high-performing Developer Services Field Team. This is a varied, fast-paced role where no two days are the same, perfect for someone who enjoys taking ownership, solving problems, and making a real difference to customer experience.

What you’ll be doing as a Project Coordinator
This hybrid role offers the best of both worlds, combining office-based planning with hands-on fieldwork. You’ll support the smooth delivery of new clean water connections, working closely with contractors, operational teams, and internal stakeholders to keep projects on track and deliver right-first-time outcomes for our customers.

• Plan and coordinate complex clean water connections, managing schedules, priorities, and customer communications to keep everything running smoothly
• Take ownership of escalations, delays, and complaints, driving swift resolutions while delivering a standout customer experience
• Act as the key link between Developer Services, Water Networks, contractors, and Customer Experience teams to ensure seamless delivery
• Carry out on-site inspections, ensuring health & safety, water quality, and installation standards are met right first time
• Conduct post-installation checks, identify any remedial works, and see them through to completion to maintain high quality outcomes
• Analyse performance data, spot trends and root causes, and recommend improvements to drive

This is a Hybrid role
This can be based in Reading or Kidlington

What you should bring to the role

• Bring a positive, can-do attitude with a genuine passion for delivering great customer outcomes
• Thrive in a fast-paced environment, confidently managing competing priorities and fixed deadlines
• Take real ownership, seeing tasks and challenges through to resolution with accountability
• Build strong relationships with customers, colleagues, and contractors through excellent communication skills
• Show curiosity and a proactive mindset, always looking for better ways of working
• Have experience in water networks, operational teams, or working with delivery contractors (desirable, not essential)

What’s in it for you?

• Offering an annual salary up to £55,000 per annum depending on skills and experience
• 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance. 

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.