Network Service Technician

We are looking for a Network Service Technician to join Thames Water until March 2027, with the possibility of going permanent.
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, to keep taps flowing and toilets flushing.

This is an exciting and varied customer-facing role where, day to day, you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting a variety of projects, ensuring the best service is given to our customers.

Base Location: Kidlington – OX5 1QT, travel to other Thames Valley sites required
Hours: 38 hours per week, with a standby rota

What you will be doing as a Network Service Technician

• Taking personal ownership of customer queries and complaints, and responding to and resolving issues at their homes or places of work
• Working with contractors to do planned and unplanned work, investigating clean water networks to resolve poor performance, including high or low pressure, leakage, metering queries, and loss of supply out in the field
• You will be supporting the operation of the mains network, including controlling burst mains, ensuring isolation to facilitate planned work, emergency repairs, and maintenance
• Looking after valve operations, water sampling, valve checks and planning
• Working in compliance with company procedures, including Business Operating Plans, Health & Safety, and Streetworks legislation

The essential criteria to help you succeed in this role are:

• A full UK licence is essential as travelling between sites will be required; a company van will be provided.
• Have excellent customer service and communication skills.
• Have an enthusiastic, can-do attitude.
• Be confident in completing hands-on tasks independently to the best of your ability.
• Strong IT skills.
• Basic knowledge of domestic plumbing or water mains/leakage would be desirable.

What’s in it for you?

• Salary up to £33,000, depending on skills and experience.
• Annual Leave – 24 days holiday per year, increasing to 28 days, and a wider benefits scheme
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.