Scheduler

This role is all about keeping things moving. As a Scheduler, you’ll play a key part in making sure work is planned efficiently, resources are used in the best way, and our field teams have everything they need to deliver for customers. It’s a fast-paced, varied role where no two days look the same, and you’ll be right at the centre of operations.

What you’ll be doing as a Scheduler

• Planning and scheduling daily work for field teams across your assigned area.
• Making sure every technician has a full, productive day with the right jobs matched to their skills.
• Managing both reactive and planned work, keeping everything aligned with priorities and SLAs.
• Monitoring progress throughout the day and adjusting schedules where needed.
• Acting as the main point of contact for allocating and reallocating work.
• Communicating with field teams, managers and other stakeholders to keep everyone updated.
• Responding quickly to issues, escalating where needed to minimise customer impact.
• Ensuring all work is completed, correctly recorded, and follow-up actions are arranged.
• Keeping systems updated and maintaining accurate scheduling data.
• Supporting the team by helping reduce backlogs and improve ways of working.

Base location: Kemble Court, Reading

Working hours: Monday to Friday with shifts between 7:00–15:00, 8:00–16:00 and 9:00–17:00

What you should bring to the role

•  Experience working in a fast-paced, customer-focused environment.
• Strong communication skills, both written and verbal.
• Good analytical skills with the ability to work with data and spot issues.
•  Confidence using systems such as Excel, and willingness to learn SAP and Click.
•  Ability to manage multiple priorities and stay organised under pressure.
• A proactive approach with a strong sense of ownership and teamwork.

What’s in it for you?

• This role will be paid from £25,000 to £28,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.