Business Support Administrator

We’re looking for a Business Support Administrator to join Thames Water’s Operational Excellence Team permanently.
 
Location: Banbury STW - OX16 4RZ, Witney - OX28 5JH or at sites on the Thames Water Estate.
 
As part of the Waste & Bioresources team, this role provides comprehensive and flexible business and administrative support to Regional Operational Area Teams and others, helping them achieve daily operational and commercial objectives.
 
You will play a central role in planning, organising, coordinating, and managing office systems, offering reliable support to Area and Performance Managers. The role involves working with discretion, handling stakeholders effectively, and contributing to improved processes, efficiencies, and revenue and cost optimisation.
 
You’ll work flexibly across the operational area, providing support wherever needed to maintain strong service delivery and excellent customer service.
 
What you’ll be doing as the Business Support Administrator
 

• Maintain, monitor, and verify data, records and information obtained from a variety of sources (including quality systems) in support of business and company requirements.
• Ensure the staff resource management system is accurate and up to date.
• Respond to enquiries from within and outside of the company, arranging meetings and general customer liaison.
• Management of corporate procurement system for the area including the raising and tracking of orders.
• Report on financial spend.
• Provision of administrative and general office support to the operational team.
• Maintain and update relevant corporate IT systems.

 
To thrive in this role, the essential criteria you need are:
 

• A full UK driving license is required.

• Experience using financial management and/or ordering systems.
• Excellent communication skills both verbal and written.
• Ability to deal with all customers and sensitive/challenging situations.
• Strong customer service skills .
• Team Player.
• Flexible approach to work and ability to respond to deadlines.
• Reliable.
• Flexible problem-solving approach to duties.
• Capable of prioritising and organising workload.
• Good working knowledge of Office 365 products including SharePoint, Outlook, Word, Excel.

 
What’s in it for you?    
 

• Offering a salary up to £35,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service (plus bank holidays).
• Performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.