Targeted Catchment Investigations Field Supervisor

We are seeking a highly motivated Targeted Catchment Investigations Field Supervisor to join Thames Water permanently.
 
Working within the Environmental Performance team, you will help proactively prevent sewage escaping from the wastewater network—one of Thames Water’s key priorities—improving outcomes for customers and the environment.
 
You will support a new workstream that identifies high-risk areas, carries out detailed office and field investigations to determine root causes, and delivers targeted interventions aimed at permanent, first-time fixes.
 
What will you be doing as a TCI Field Supervisor?
 

• Delivery of the Targeted Catchment Investigations (TCI) workstream. Reducing the number of pollutions, sewer floodings and blockages that occur from Thames Waters wastewater network.
• Checking data from field teams to ensure quality and performance against set KPIs.
• Checking crew schedules and arranging regular field inspections and audits for H&S, data integrity and quality of work.
• Review of reports from contractors and ensuring their accuracy against field inspections.
• Review follow-up work captured by field teams for accuracy and to ensure appropriate work is raised.
• Attend regular meetings to discuss contractor performance and data.
• Assist TCI Analysts on work pack creation to assist in ensuring field teams have appropriate throughput of work streams.
• Customer liaison - The TCI process involves work on customer premises as well as in the street. You will support the actions required to manage the customer interface, keeping customers informed and minimising the impact and disruption to customers during the work.

To thrive in this role, the essential criteria you need are:
 

• Full UK driving licence as travel is required.
• A passion to improve our environmental performance.   
• Have previous experience from working in a similar role or industry.
• Experience in planning or analysing technical or field operations.
• Experience in positively influencing and working collaboratively with all levels of an organisation to achieve improved business outcomes.
• Experience working with/supervising contractor or field teams.

 
What’s in it for you?
 

• Offering a salary from £37,000 per annum, depending on skills and experience.
• Car Allowance.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

 
Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)
 
Who are we?
 
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
 
Learn more about our purpose and values.
 
Working at Thames Water
 
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
 
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.
 
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
 
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
 
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.
 
Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.