Field Operations Manager

We are looking for a Field Operations Manager to be based at Deephams.

You will be directing and developing a team of technicians and/or contractors to deliver excellent customer service and operational performance in Clean Water Networks across a defined geographical area.

• This is a Monday-Friday position.
• This is a hybrid role with a base location at Deephams.
• There will be a requirement to join a call-out rota, for which you will receive additional payment.

What you will be doing as a Field Operations Manager

• Performance managing a field operations team to deliver operational asset maintenance, customer service targets and supporting efficient completion of capital delivery projects
• Monitor and drive performance against key metrics to make sure all work is responded to promptly.
• Direct and develop technicians by setting measurable goals, holding team meetings, one-on-ones, completing the PDR process and creating individual development training plans.
• Promote a culture of engagement and motivation within the team.
• Conduct regular site visits to assess the quality of work being completed by your team.
• Take team responsibility for safe working practices which comply with company procedures.
• Identify and support the implementation of new initiatives to drive operational efficiency and customer service improvements.

What you should bring to the role

• The ideal candidate will have experience in directing, developing and performance-managing field-based operatives.
• Excellent communication and interpersonal skills are vital for this role, and you must have an exceptional standard of organisation and be health, safety, and well-being aware.
• You will be fully proficient in the use of Microsoft Office as well as planning and reporting software.
• Formal influence and management qualifications are desirable. (but not essential)
• Knowledge and understanding of the clean water network are desirable. (although not essential) as well as the ability to converse with managers and stakeholders.
• Due to the nature of the role, a FULL UK Driving licence is essential.

What’s in it for you?

• Offering a salary up to £47,500 depending on skills and experience + a car allowance on top!
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays)
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave,26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.