Customer Service Advisor
447106525

£13.21 Per Hour

Full Time

Temporary

Warlingham, Surrey

Customer Service And Call Centre

Posted 4 hours ago

Expires In 29 Days

Job Description

Job Title: Customer Service Advisor (Complaints Resolution)
Location: Warlingham
Hours: Monday to Friday, 08:00 – 18:00
Pay: £13.21 per hour
Key Responsibilities:
  • Managing customer complaints via inbound and outbound telephone calls
  • Listening to customer concerns and responding with empathy and professionalism
  • Investigating issues thoroughly to provide accurate and timely resolutions
  • Recording all interactions and outcomes clearly and accurately on internal systems
  • Escalating complex or unresolved cases in line with company procedures
  • Ensuring all complaints are handled in line with service standards and compliance requirements
Skills & Experience Required:
  • Strong telephone-based customer service and communication skills
  • Ability to handle difficult conversations calmly and professionally
  • Previous experience in customer service, contact centre, or complaints handling preferred
  • Good attention to detail and problem-solving ability
  • Confident using computer systems and maintaining accurate records
  • Must hold a valid UK driving licence and be able to drive
  • Reliable, punctual, and able to commit to full-time hours

Charlotte Hayes

Charlotte.Hayes@Pertemps.co.uk

01293 646 999

Division 447

Pertemps Crawley - Temps

9 The Boulevard

Crawley

West Sussex

RH10 1UR

01293 646 999

View Branch Details
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