Service & Repairs Administrator

We are currently recruiting on behalf of a well-established and highly regarded manufacturing business that supplies specialist equipment to a global customer base. Due to continued growth, they are looking to appoint a Service & Repair Administrator to support their busy service function.
This is an excellent opportunity to join a stable, forward-thinking organisation offering a structured environment, strong team culture (with the added benefit of early Friday finish!!)

The Role
As a Service & Repair Administrator, you will be a key part of the service team, ensuring customer enquiries and repair processes are handled efficiently and professionally. You’ll act as a central point of coordination between customers and internal departments, helping to keep operations running smoothly.
Key Responsibilities:

• Be the first point of contact for incoming service and repair queries, handling them in a professional and timely manner
• Manage day-to-day communication with customers, primarily via email and telephone
• Keep the CRM system fully up to date with accurate case notes and progress information
• Work closely with engineering, production, and service teams to help ensure repairs are progressed efficiently
• Support the monitoring of service performance indicators and help maintain strong response times
• Maintain organised, accurate records and ensure all required documentation is completed correctly

The Person

• Strong communication skills, both written and verbal
• Highly organised and strong attention to detail
• Proactive, self-motivated, and positive in your approach
• Able to manage your own workload and work independently
• Confident using Microsoft Office & ability to learn new CRMs with ease
• Previous experience within a production, manufacturing, or technical environment would be advantageous

The Package

• Monday to Thursday 8am – 4.30pm, Friday 7.30am – 1pm (30 minute lunch)
• Up to £27,000pa DOE
• 23 days holiday + BH, contributory pension & ample free onsite parking
• Private health & critical illness (after 1 year)

If you’re looking for a varied administrative role within a fast-paced manufacturing environment, apply NOW to hear more!