Customer Resolutions Advisor
447106291

£30,000 - £32,000 Per Annum

Full Time

Permanent

Horley, Surrey

Customer Service And Call Centre

Posted 4 hours ago

Expires In 29 Days

Job Description

Our client is looking for a proactive and customer-focused Customer Resolutions Advisor to join their Customer Experience team near Gatwick.
This role ISN’T high-volume, call centre complaints— it’s about truly listening to customers, understanding their concerns, and working collaboratively to find the best possible solution for their individual needs.
That could mean arranging a refund, organising a same-day replacement delivery, resolving a delivery issue, or tailoring a solution that makes things right.

Please note this is a fully office based role in Gatwick with no hybrid working.
 
Key Responsibilities:
  • Deliver a positive, professional customer experience with a customer-first attitude.
  • Take full ownership of customer queries from initial contact through to resolution, ensuring timely, clear, and effective outcomes.
  • Understand each customer’s unique situation and proactively determine the most suitable solution.
  • Process orders, returns, refunds, delivery queries, and account updates with a high level of accuracy and attention to detail.
  • Coordinate same-day or replacement deliveries where required to meet customer needs.
  • Work collaboratively with internal teams to ensure seamless resolutions.
  • Identify recurring issues and provide feedback to improve processes and prevent future complaints.
Key Experience:
  • Previous experience in customer service, returns, or complaints handling.
  • Strong listening skills with the ability to understand customer needs beyond the surface issue.
  • Confidence to make informed, customer-focused decisions independently.
  • High attention to detail and accuracy in processing transactions and updates.
  • A proactive mindset with strong problem-solving abilities.
Package:
  • Salary of up to £32,000pa DOE
  • Monday – Friday 8am-5pm (45 minute lunch)
  • 25 day holiday + bank holidays
  • Ongoing Training and Support
 
Interviews are happening now so if this sounds like the role for you, apply today to found out more!
Jobs With Pertemps

Pertemps

Lauren Cox

Lauren.Cox@pertemps.co.uk

01293 646 999

Division 304

Pertemps Crawley - Perms

1st Floor Brittingham House

Peglar Way

Crawley

West Sussex

RH11 7AE

01293 646999

View Branch Details
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