Job Description

Customer Service Administrator

We are supporting a well-established business in Aldershot in their search for a proactive and organised Customer Service Administrator to join their team. This is an excellent opportunity for someone with previous customer service experience who enjoys working in a fast-paced, supportive environment.

Key Responsibilities:

Handle customer enquiries & orders via phone & email
Update customers on the status of their orders & notify them of any changes to delivery schedules
Monitor & log customer complaints, ensuring timely follow-up
Accurately raise & process orders within the CRM system
Support the wider team with general administrative tasks
Work collaboratively across departments to ensure smooth customer journeys

What We’re Looking For:

Previous experience in a customer service or administrative role
Confident and comfortable communicating over the phone
Strong attention to detail and good organisational skills
Ability to multitask and manage a varied workload
A proactive, positive attitude and willingness to support the wider team

What’s on Offer:

Monday to Friday, 8.30am – 5.30pm
Salary of up to £30,000 DOE
Training and development opportunities
Flexible working options
Family-friendly policies
A supportive team environment with opportunity to grow

If you’re a motivated individual who thrives on delivering excellent customer service, we’d love to hear from you.

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