£26,000 - £28,000 Per Annum
Full Time
Permanent
Horsham, West Sussex
Customer Service And Call Centre
Posted 7 days ago
Expires In 22 Days
Job Description
*Driving License is required*
The Role
- Build & maintain strong relationships with clients, ensuring they receive excellent service
- Manage account activity - reengaging lapsed customers & handling enquiries
- Coordinate engineer schedules for installations, servicing & repairs
- Prepare quotes & invoices, ensuring timely follow-ups to convert into active works
- Liaise with warehouse team to ensure parts are available and dispatched for jobs
- Acting as point of contact to both clients & engineers to ensure jobs are competed within SLAs, and resolve any issues that may arise
The Person
- Organised, proactive & able to manage multiple priorities
- Strong communication skills both face-to-face & phone
- Previous customer service experience is a bonus!
What's in it for you?
- Monday to Friday, 8am/8.30am - 5pm/5.30pm (rotating)
- Salary of £26,000 - £28,000pa + commission opportunities
- 6-month probation period with comprehensive training provided
- 20 days holiday + BH & Christmas shutdown
- Company social events & activities throughout the year
- Own driving license is required
Lily Iles
Lily.Iles@Pertemps.co.uk
01293 646999
Division 447
Pertemps Crawley - Temps
9 The Boulevard
Crawley
West Sussex
RH10 1UR
01293 646 999
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