Demand Manager

The Demand Manager will be responsible for overseeing and operating the Demand Management process for all large change demand into Digital

Reporting to the Director of Digital Engagement, this role ensures that demand entering the Digital team is captured, assessed, and aligned with strategic priorities, enabling efficient resource allocation and delivery. The Demand Manager acts as the central point of contact for the Front Door process supporting stakeholders with requests.

What you’ll be doing as a Demand Manager

• Own and operate the intake process for all new business requests.
• Ensure requests are logged, categorised, and routed appropriately.
• Establish clear criteria for demand assessment and prioritisation
• Work with the Heads of Portfolio and Business stakeholders to support the business with submitting requests.
• Facilitate discussions to clarify scope, objectives, and expected outcomes.
• Communicate demand status, decisions, and timelines transparently.
• Continuously refine the front door process to improve efficiency and stakeholder experience.
• Implement tools and dashboards to track demand intake and throughput.
• Identify bottlenecks and recommend solutions.
• Report on progress of front door requests, and production of completed engagement assessments against agreed SLA.

Base location – Hybrid – Clear Water Court Reading

Working pattern – Monday to Friday 36 hours

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• Proven experience in demand management, portfolio management, or business operations.
• Proficiency with demand management tools, project management software, and reporting dashboards.
• Strong understanding and experience of using governance frameworks and prioritisation methodologies.
• Excellent communication and stakeholder management skills.
• Experience of how Capex/Opex budgets are put together and estimated for projects
• Understanding of project lifecycles and the importance of setting projects up for success before they start.

Extra qualities that would be a great fit for our team:

• Project Management qualifications, e.g. Prince 2, APM and/or Lean (Six Sigma or LCS (Lean Competency system)

What’s in it for you?

• Competitive salary from £65,000 to £75,000 per annum, depending on experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.