Scheduler

Do you enjoy problem-solving, juggling priorities and keeping things running smoothly behind the scenes? This is an opportunity to join a busy and supportive scheduling team, where your decisions help our field technicians work efficiently and deliver a great service to customers every day. You will work closely with planners, field teams and operational colleagues, playing a key role in the day-to-day success of the operation.


We currently have 2 fixed-term positions available (6-12 months).

What you’ll be doing as a Scheduler

• Work in partnership with Area Planners to maximise technician utilisation across your designated area.
• Schedule both reactive and planned maintenance tasks, carefully considering skill sets, priorities, and locations.
• Monitor and respond to emergency tasks, making real-time decisions regarding resource allocation.
• Maintain and update schedules to ensure timely completion of work within agreed service levels (SLAs).
• Handle incoming calls and respond to emails and messages from internal stakeholders.
• Support planners by identifying and resolving issues or errors in plans.
• Highlight risks such as unavailable resources or jobs at risk of failure, escalating when necessary.
• Reprioritise workloads in a fast-moving operational environment.

Base location: Reading, Kemble Court
Working hours: Monday to Friday, 7:00 to 15:30 (hybrid working, with up to 3 days working from home)

What you should bring to the role

• Excellent communication skills, with a confident and friendly telephone manner.
• Ability to work effectively both as part of a team and independently.
• Experience in fast-paced, customer-focused, or operational environments.
• Strong organisational skills, with the ability to prioritise competing tasks under pressure.
• Confidence in using IT systems and Microsoft Excel.
• Willingness and ability to learn scheduling and operational systems.
• Experience in water utilities or similar operational environments is desirable.

What’s in it for you?

• This role will be paid up  to £27,000 per annum, depending on skills and experience
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.