Night Repair & Maintenance Supervisor

We are looking for a Night Repair and Maintenance Supervisor to join Thames Water permanently.

As a Repair and Maintenance (R&M) Night Supervisor, your role is to provide technical, problem-solving expert support both on-site and remotely to ensure quality repairs are undertaken on the water network.

What will you be doing as a Night Repair and Maintenance Supervisor?

Your role will work with and coach repair and maintenance teams to deliver for customers in a right-first-time, effective way of working, always keeping a priority focus on health and safety.

We will be recruiting Repair & Maintenance Night Supervisor across the Thames Valley

You would be working Sunday – Thursday 21:00 – 07:00 – 45-hour week

• You will support the on-site delivery of repair and maintenance activities within SLA to achieve business and customer outcomes in the most timely, safe and cost-effective way.
• Oversee more complex repairs on-site, for example, deep excavations and provide on-site validation of permits to break ground.
• Provide technical support and expertise to help teams comply with health and safety through all aspects of the repair.
• Mentor and coach less experienced team members to develop their technical skills and ability to operate in a compliant, safe and effective manner.
• Engage with our customers and councils to get work delivered in a timely manner with minimal disruption.
• Work to reduce leakage and the number and length of service interruptions in your area and support our ability to ensure we are always ready to respond.
• Undertake competency assessments of the R&M teams to ensure H&S compliance, and quality of work and to support ongoing skills development.

To thrive in this role, the essential criteria you’ll need are: 

• Manage operational frontline teams for repair and maintenance activities, with a strong focus on health & safety and quality standards.
• Have a good understanding of water networks.
• Utilise analytical and problem-solving skills in high-pressure environments.
• Engage with customers, councils and wider stakeholder relationships to help work get delivered in a timely manner with minimal disruption.
• Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
• Demonstrate strong interpersonal skills to coach and optimise the performance of your frontline teams.
• Effectively manage operational risk through engagement with internal and external stakeholders.
• Be IT literate as all repair and maintenance work is managed electronically.
• Due to the nature of the role a full UK driving licence is essential.

Additional skills and experiences would be great to have, however, we will provide full training:

• EUSR Water Hygiene card.
• Street works qualification. (NRSWA)/SMSTS
• Service Avoidance L2.
• First aid qualification.
• Asbestos and COSHH awareness.
• Abrasive wheels and manual handling training, as well as Confined Space awareness, are desirable.

What’s in it for you?

• Offering a salary up to £60,000 per annum, depending on skills and experience.
• A company van is provided.
• 26 days holiday per year, increasing to 30 with the length of service. (Plus bank holidays) 
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Pension Scheme through AON.
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave,26 weeks full pay and 13 weeks half pay!
• Ongoing performance development reviews to help you be your best and identify growth opportunities.

Find out more about our benefits and perks (Please note different T&Cs apply if on
secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family.
Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.