Field Planning Specialist

We have an exciting opportunity at Thames Water to join us as a Field Planning Specialist!

This role will specifically look at effective field planning and enabling of the various stages to completion of incoming new customer cases, and develop plans and work very closely with our contractors to ensure that the right equipment, people and resources are in place to ensure excellent customer service in a timely manner.

What you’ll be doing as a Field Planning Specialist:

• Responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution.
• Identifying job requirements such as permits, equipment, traffic management and time of day restrictions.
• Work with the contractors to ensure that these are all adequately in place to deliver operational performance and customer service targets.
• Develop and implement continuous improvements to optimise operational performance and customer service.
• Build and maintain relationships with key stakeholders.
• Responsible for working in compliance with Company procedures, including BOP, Health & Safety, and Street works legislation.
• Take full ownership and resolve customer complaints relating to the relevant geographical area.

Base location: Beckton - IG110AD; however, you will have the ability to work and travel to various sites in the London catchment area.

Working Pattern: 36 hours per week (Mon – Fri), plus the inclusion onto an out-of-
hours rota for which you will receive additional payment.

What should you bring to the role?

To thrive in this role, the essential criteria you’ll need is:

• Excellent communication, organisational and interpersonal skills.
• Fully competent in the use of the Microsoft Office Suite (Word, Excel and PowerPoint).
• A great team player with the ability to influence others and work collaboratively.
• Full UK driving license required.

Additional skills and experiences would be great to have/bring:

• Significant relevant industry experience and understanding of the business are highly desirable.
• Previous experience or knowledge of Salesforce is highly desirable.
• Previous experience with planning and reporting software is desirable.

What’s in it for you?

• Offering a starting salary from £35,000 per annum, depending on skills and experience, plus a car allowance on top.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Car Allowance provided.
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.