PMO Analyst (Governance & Planning)

Thames Water is seeking a proactive PMO Analyst (Governance & Planning) to play a vital role in driving the successful delivery of our Retail transformation programmes.

What you’ll be doing as our PMO Analyst, you will be responsible for embedding best‑practice governance, analysing performance data, and providing senior leaders with actionable insights to keep our programmes on track. You’ll gain a deep understanding of the various programmes and ensure the business transformation stays on course. Your expertise will be instrumental in managing demand, forecasting future needs, and ensuring resources are optimally deployed. Your work will directly influence key decisions around service improvements, cost management, and the future direction of our Retail strategy.

Key Responsibilities

Retail Governance & Planning

• Manage the full Retail plan, including Digital initiatives, Front Door submissions and the Retail Strategy plan.
• Work with Retail, Digital, Change and Finance teams to gather monthly updates, track benefits, and maintain accurate forecasts.
• Monitor CAPEX/OPEX spend and support prioritisation and long‑term capacity planning.
• Coordinate Retail SME resource requests, tracking capacity and availability.
• Produce clear insights on investment, ROI, efficiencies, and delivery pipeline performance.
• Maintain integrated programme plans, RAID logs and key dependencies.

Change Management

• Support the Retail Front Door process and provide cover for the Change Management Analyst during absences.
• Assist the Demand & Planning Manager when required.
• Maintain programme plans, RAID logs and dependencies to support effective delivery.

Base location: Hybrid - Walnut Court - SN2 8BN
Hours: 36 hours per week, Monday to Friday

What you should bring to the role:
To thrive in this role, the essential criteria you’ll need:

• Excellent stakeholder management, the ability to influence and challenge and experience of collaborating with operational teams.
• PMO, Project Management or demand prioritisation experience within a planning function
• A solid understanding of end‑to‑end business operations and Customer Services strategy.
• Previous experience with RAID management - Designing and delivering methodology that identifies and monitors risks, threats & opportunities.
• A collaborative working style and a proactive, solutions‑focused mindset.
• Excellent time management and workload prioritisation skills.
• Evidence of leading schedule and governance activities –scheduling and conducting reviews at key milestones during & after change initiatives.

What’s in it for you? 

• Competitive starting salary of £48,105 and up to £50,000 depending on skills and experience per annum.
• Annual leave: 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays).
• Performance-related pay plan directly linked to both company and individual performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.