ERP Change Lead – SuccessFactors – 19-24 month FTC

Are you ready to lead one of Thames Water’s most significant people-focused transformation programmes?

We’re implementing new cloud-based HR and Expenses systems (SuccessFactors and Concur) as part of our wider SAP ERP Cloud Apps Programme, and we’re looking for an inspiring ERP Change Lead – SuccessFactors, to shape how this change lands across our business.

You’ll help thousands of colleagues prepare for new systems, new processes, and new ways of working — making sure everyone feels informed, supported, and confident through the transition. If you’re driven by purpose, collaboration, and meaningful organisational change, this is a brilliant opportunity to make a real impact.

What you’ll be doing as an ERP Change Lead – SuccessFactors – 19-24 month FTC
As the ERP Change Lead – SuccessFactors, you’ll be responsible for driving the change strategy and ensuring the successful adoption of SuccessFactors and Concur across Thames Water. You will:

• Lead the change management approach and delivery for SuccessFactors and Concur, shaping how the transformation lands across People/HR and all Directorates.
• Contribute to programme governance, aligning change activity with programme milestones and SAP Activate methodology.
• Build strong relationships across Directorates and with our Systems Integrator, designing and delivering engagement plans that influence and support change adoption.
• Assess and document change impacts across processes, systems, roles, and behaviours, ensuring stakeholders understand what’s changing and why.
• Create and maintain enterprise‑wide change heat maps to help balance change activity and identify areas at risk of saturation.
• Develop and oversee the Training Strategy, including training needs analysis and monitoring effectiveness.
• Work closely with the Communications Lead to shape clear, consistent, and engaging communication across all channels.
• Lead a network of Change Leads and Champions, empowering them to support change within their areas and share insights from the frontline.
• Track readiness and adoption metrics, escalating risks and supporting resolution where required.
• Support business units through go‑live and stabilisation, ensuring colleagues feel confident and equipped during the transition.

Base location: Hybrid /Reading
Working pattern or hours: Full-time - 19–24-month FTC

To thrive in this role, the essential criteria you’ll need are:

• A relevant change management qualification (e.g., CCMP or Prosci).
• Demonstrable experience leading change for large-scale programmes, involving SAP SuccessFactors and Concur.
• Strong stakeholder engagement and communication skills, with the ability to influence at all levels.
• Knowledge of SAP Activate or similar implementation methodologies.
• Experience delivering change impact analysis, training, and communication activities.
• Familiarity with organisational change models such as ADKAR.
• Experience working with cross-functional teams and managing third-party delivery partners.
• An understanding of ERP systems and how they impact people and processes.

Additional skills and experiences that would be great to bring:

• A project management qualification such as PRINCE2 or PMP.
• Experience in benefits tracking, executive reporting, or programme governance frameworks.
• Prior experience working within regulated or complex organisations.

Please attach a covering letter with your CV, outlining how your skills and experience meet the key requirements of this role.

What’s in it for you?

• Competitive salary £61,010 - £75,000 per annum, dependent on experience
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Car Allowance
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Private Medical Health Care
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job, and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.