Personal Assistant

We are looking for an accomplished, proactive Personal Assistant to join our Digital and Transformation Leadership Team at Thames Water. This is a rare and exciting opportunity to play a critical role in supporting senior leaders within a fast-paced, regulated environment, contributing directly to our Purpose: to deliver life’s essential service, so our customers, communities and the environment can thrive.

As part of our newly established leadership team, you will be down-to-earth, sociable, warm, and tactful, with a great sense of humour and the ability to remain calm under pressure while navigating constant change.

What you’ll do as a Personal Assistant – Digital & Transformation
Leadership & Diary Management

• Provide skilful, intuitive, and practical diary management for the Digital and Transformation Leadership Team, maximising their time while supporting wellbeing and work-life balance.
• Manage multiple diaries, expenses, and administrative tasks to ensure leaders can focus on strategic priorities.

Executive Support & First Point of Contact

• Act as the first point of contact and professional “face” of the Digital Transformation Office.
• Field and manage queries from internal and external stakeholders, handling sensitive and confidential correspondence with discretion.
• Meet and greet senior stakeholders and direct requests appropriately.

Meetings, Events & Administration

• Organise meetings, events, and departmental activities, including agendas, minute-taking, and action tracking where required.
• Arrange travel, accommodation, and venue bookings as needed.
• Raise recruitment, purchasing, and shopping cart orders, ensuring approvals and authorisations are completed promptly.

Documentation, Communication & Presentations

• Draft confidential documents, memos, and responses on behalf of the Digital and Transformation Leadership Team.
• Provide administrative and content support for presentations and leadership communications.

Projects, Events & Stakeholder Engagement

• Support project and event management activities, including internal staff events.
  Build and maintain strong relationships with Executive Assistants and Personal
• Assistants across the business, recognising that collaboration and networks are key to success in this role.

Base location – Hybrid – Thames Water operational and office locations
Working pattern – 36 hours Monday to Friday

What you should bring to the role
Essential Experience & Behaviours

• Proven success supporting senior leaders in a similar Personal Assistant or Executive Assistant role, ideally within a highly regulated environment.
• Highly organised, professional, agile, and diligent, with excellent attention to detail and grammar.

Calm, adaptable, and resilient, with the ability to respond positively to change in an operational business.

Loyal, trustworthy, and discreet, with a friendly, sociable, and approachable manner.
Strong problem-solving skills, offering practical solutions and showing initiative.
Personal Attributes & Skills

• A genuine passion for Thames Water’s Purpose, Values, and Behaviours.
• A positive, optimistic outlook with a desire to make a difference and drive improvement.
• Ability to understand customer needs and handle sensitive situations with care and empathy.
• Confident communicator, both written and verbal, capable of representing senior leaders professionally.
• Knowledge of social media, with the ability to respond to messages where required.

What’s in it for you?

• Competitive salary: Up to £50,000 per annum, depending on experience.
• Annual Leave: 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.