Scheduler

This is a great opportunity to join our Planning and Scheduling team in Reading. You will play an important role in supporting our field and operational teams by helping plan and coordinate work smoothly, making sure jobs are completed efficiently and our customers are kept informed every step of the way.

You will work closely with colleagues across the business, field operatives and external partners, using our internal systems to plan, schedule and manage work from start to finish.

What you’ll be doing as a Scheduler

• Working closely with repair teams, supervisors and managers in the field to plan and schedule day-to-day work.
• Coordinating leakage and customer-related works, making sure jobs are booked and progressed correctly.
• Liaising with local councils to ensure permits are in place and approved.
• Monitoring field activity, responding to issues as they arise and escalating where needed.
• Keeping customers updated throughout the process to help deliver a positive experience.
• Reviewing and managing backlog to ensure work is prioritised and completed on time.
• Using internal systems to support planning and scheduling, and keeping information accurate and up to date.

Base Location: hybrid Kemble Court, Reading (usually Tuesday and Wednesday in the office)

Working Hours: Monday to Friday between 6 am and 8 pm, 36 hours

What you should bring to the role

• Proven experience in a fast-paced, coordinating, scheduling or customer service role.
• Excellent organisational and communication skills.
• Strong IT literacy, ideally with experience using SAP, Click, and Microsoft Office or Salesforce.
• A proactive, problem-solving approach and the ability to manage multiple priorities.
• Experience in coordinating or scheduling will be beneficial.
• Previous experience in the water or wastewater industry is desirable but not essential.

What’s in it for you?

• This role will be paid  up to £34,000 per annum, depending on skills and experience
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.