Business Support

We’re looking for a Business Support to join Thames Water’s Operational Excellence Team permanently.

Location: Hybrid: Clearwater Court, Kemble Court or at sites on the Thames Water Estate

Working Hours: Monday – Friday, 36 hours per week

This role sits within our Water Operational Excellence Team and will interface with teams across Water Performance, including Efficiency & Optimisation, to ensure robust documentation management, effective meeting support, and consistent organisational coordination.

What will you be doing as a Business Support?

• Demonstrate responsibility for always maintaining a focus on Health and Safety first for yourself and your colleagues
• Keep the project folders organised, support updating and ensure the use of correct, up-to-date reports.
• Manage Water communications, which may include Water Performance Communication Calendar, sending reminders, etc.)
• Support required documentation by preparing and formatting project reports, presentations, and stage-gate documents
• Support in key meetings, write down who needs to do what, and chase them up to make sure things get done
• Set up key meetings, workshops and site visits, ensuring the right people are in the room at the right time.
• Proactively raise risks and gaps in information & data provided

To thrive in this role, the essential criteria you’ll need are

• Be fully competent at using IT systems and Office software to analyse and manipulate data (especially Excel). Proficient in the use of Office 365 applications
• Highly organised and motivated
• A team player and able to work independently with minimal supervision
• Able to consistently produce work of a high standard with strong attention to detail
• Excellent interpersonal skills - able to communicate in a friendly, open and constructive manner with a range of people
• Be a tenacious, organised, adaptable and resilient individual with the ability to work with confidence in a challenging and reactive environment

What’s in it for you?

• Offering a salary up to £35,000 per annum, depending on skills and experience
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.