Process Coach (Networks)

We are looking for a Process Coach to join Thames Water on a permanent basis.
The role of a Process Coach is to develop and assess the competencies of individuals participating in the company’s Licence to Operate (LTO) programmes for Water Networks and R&M.

To articulate and demonstrate high standards of operational excellence within front-line operational teams through developing, delivering and assessing Licence to Operate (LTO) competency plans for individuals, teams and regions in line with the Thames Water values, policies and procedures. 

What you will be doing as a Process Coach (Networks)

• Responsible for coordinating training, coaching, competency assessment, and task observations in line with the LTO process.
• Develop individual competency plans for personnel within Water Networks, ensuring their learning material is updated and relevant, and ensuring all personnel have the same journey.
• Monitor and report on performance against the LTO plan and lead on initiatives for the development of the LTO, as necessary.
• Drive engagement with the Licence to Operate programme and manage expectations by acting upon feedback and raising issues.
• Provide guidance in line with industry standards on how to develop individual competency plans.
• Monitor and provide feedback on the delivery of individual competency plans, through creating exercises to identify learning gaps, to enable the individual to continuously achieve a licence to operate.

What you should bring to the role

• Strong planning and organisational skills, with the ability to manage priorities effectively and meet deadlines.
• Excellent teamwork skills, contributing positively and collaboratively within diverse teams.
• A goal-focused mindset, with a proven ability to set objectives and deliver results.
• High self-confidence, enabling sound decision-making and independent working.
• Skilled stakeholder management, building and maintaining effective working relationships.
• Confident communication skills, including the ability to present ideas clearly and persuasively to different audiences.

Desirable criteria

• A degree in Engineering, Science, or Geography, or currently working towards one.
• Experience in mentoring, coaching, or assessing, supporting the development of others.
• Practical experience using analytical instruments in a professional or academic setting.
• Training, coaching, and assessment experience, with the ability to adapt approaches to learner needs.
• Experience in internal quality assurance, ensuring standards and continuous improvement.

What’s in it for you?

• Offering a salary up to £54,000 per annum, depending on skills and experience.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• WeCare, a variety of health and wellbeing services for you and your family, including up to 10 specialist counselling sessions, 24/7 access to a virtual GP, get fit programmes and access to a nutritionist.
• Performance-related pay plan directly linked to company performance measures and targets.
• Benefits on Tap, access to discounts, cashback and instant vouchers.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.