IT Hub Desk L3 Apprentice

Ready to kick-start your future career in IT?
Join us as an IT Hub Desk Apprentice and you’ll gain hands-on experience supporting the UK’s largest water and wastewater provider, work with expert IT Engineers, and earn a Level 3 Information Communications Technician qualification to launch your IT career.

What you’ll be doing as an IT Hub Desk Apprentice:

• IT Stock Management: Organise, track, and support ordering of IT equipment.
• Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes.
• 2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed.
• Customer Experience: Act as a friendly point of contact and identify service improvements.
• Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools.

Where you’ll work:
Location: Base location – Either Clearwater Court Reading, Kemble Court Reading or Swindon
Hours: 36-hour week over four working days plus one training day
Start date: September 2026

Training and qualification: You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided.
Qualification achieved: Level 3 Information Communications Technician Standard
Duration: Permanent contract with a 18-24 month structured programme
 
What you should bring to the role

• GCSE Maths and English (grade 9-4 / A-C)
• Computer knowledge gained through education or personal experience
• Good communication and time management skills
• Works well within a team as well as independently

What’s in it for you?

• Excellent salary: £22,500 annum
• Annual Leave: 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets        
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we? 
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
 Learn more about our purpose and values

Working at Thames Water 
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.
If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way.

Together, we can build a better future for our customers, our region, and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.