Pollution Support Coordinator

This role is all about helping us protect the environment and supporting our operational teams during busy periods. You’ll be part of the team that manages pollution responses across our wastewater network, making sure issues are picked up quickly and the right people are sent out to keep customers and the environment safe. It’s a fast-paced office-based role where you’ll learn a lot, work closely with the control room, and play an important part in reducing pollution across our region.

What you’ll be doing as a Pollution Support Coordinator

• Assessing information coming in from calls, emails and system alerts to understand any pollution risks.
• Prioritising incidents and arranging urgent field responses when needed.
• Supporting pollution investigations and helping coordinate follow-up actions.
• Keeping clear, accurate records of what was reported and what actions were taken.
• Communicating updates to colleagues, field teams and external agencies.
• Working closely with the wastewater control room and learning how our networks and systems operate.

We are hiring for two positions, each with a different working pattern. One role follows a Tuesday to Saturday schedule, and the other follows a Sunday to Thursday schedule. Working hours can be either 09:00–17:00 or 10:00–18:00, depending on what suits you best.

What you should bring to the role

• Confidence working in a fast-paced environment where priorities can change quickly
• Ability to stay calm under pressure and organise your workload well
• Comfortable making decisions and asking questions when something doesn’t look right
• Clear and friendly communication skills to speak with colleagues and stakeholders
• A positive, curious attitude and willingness to learn about environmental protection and wastewater systems
• Good basic IT skills (email, Word, Excel)
• Previous environmental experience is helpful but not essential, the most important thing is your motivation to learn

What’s in it for you?

This is a great opportunity to step into an environmental role and learn as you go. With the right attitude and interest, you can grow your skills and quickly build knowledge that can open up future opportunities within Thames Water.

• Hourly Pay rate: £18.75 per hour
• Expenses: Excluded
• Location: Office-based role in Reading, Kemble Court
• Length of assignment: 6-month contract
• Required Start date: TBC
• Hours: 36 hours per week.

Please note you will be on assignment at Thames Water via Pertemps

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.