Leakage Optimisation Analyst

We have an opportunity for a Leakage Optimisation Analyst to join our Leakage Optimisation Team at Thames Water!

In this role, you’ll play a vital part in monitoring leakage performance and driving improvements across our network.

You’ll work closely with field teams and contractors to ensure effective targeting of leakage detection and repair activities.

Using tools like Netbase, PI Vision, and Salesforce, you’ll identify issues, raise jobs, and help us deliver on our leakage reduction commitments.

In addition, you’ll need to be confident working with data, validating information, and ensuring accuracy across multiple systems. Collaboration is key – you’ll work with internal teams and external partners to optimise processes and share insights that support better decision-making.

What you’ll be doing as a Leakage Optimisation Analyst

• Monitor DMA leakage performance and initiate corrective actions.
• Manage and prioritise active leakage detection and repair activities.
• Use systems such as Netbase, PI Vision, and Salesforce to identify issues and raise jobs promptly.
• Ensure the NetAlytics Targeting process is followed for effective contractor performance management.
• Raise and assign campaign packs to leakage detection partners.
• Report and raise jobs for district meter and commercial logger faults to maintain DMA operability.
• Support DMA improvement activities and escalate anomalies for investigation.
• Assist with data optimisation to ensure accuracy across systems.
• Occasionally deputise for the Leakage Optimisation Engineer and attend meetings.

What you should bring:

• Working knowledge of water networks or hydraulic systems (preferred but not essential).
• Strong analytical and problem-solving skills.
• Effective communication skills for working with internal and external stakeholders.
• Desire to learn and develop within Thames Water.
• Full driving licence and own transport. (desirable but not mandatory).

What’s in it for you:

• Starting Salary of £35,000 per annum, depending on experience.
• 26 days holiday per year, increasing to 30 with length of service. (plus bank holidays).
• Generous pension scheme through AON.
• Enhanced maternity and paternity leave.
• Access to health and wellbeing benefits, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers, and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.