Personal Assistant

Are you an accomplished Personal Assistant who is ready to manage the business lives of our energetic and innovative Finance Leadership Team? This is a fantastic and rare opportunity to work for Thames Water in a role that is critical to supporting our growing Finance Leadership Team and the business in achieving our Purpose of which we are very proud of: “to deliver life’s essential service, so our customers, communities and the environment can thrive”.

As part of the Finance team, you will support our senior leaders in performing their roles to the best of their abilities. You will be down-to-earth, sociable, loyal and discreet with a great sense of humour – able to work calmly under pressure in a regulated and rapidly changing environment.

What you’ll be doing as a Personal Assistant

This is a fast-paced and varied role where no two days are the same. You’ll need to be confident managing multiple priorities, communicating clearly across all levels, and anticipating needs before they arise. If you’re a skilled PA who thrives on being one step ahead and making things happen, we’d love to hear from you. As a Personal Assistant, you will:

• Act as the first point of contact for enquiries from internal or external customers, meeting and greeting key stakeholders, processing and replying to sensitive and confidential. correspondence on behalf of your Senior Leadership Team (SLT) members and forwarding requests as appropriate.
• File and maintain data in accordance with GDPR, business procedures, agreed standards and service levels, using company-specific systems, ensuring records are accurate and up to date.
• Produce standard reports, preparing papers, presentations and documents for use by the SLT members, their teams or departments, ensuring stakeholders are prepared in advance.
• Organise meetings, events and departmental activities, following up on actions where appropriate.
• Book venues as required.
• Managing busy SLT member diaries, ensuring effective time management.

Base location: Clearwater Court, Reading – Hybrid

Working hours: 36 hours per week, Monday to Friday

What you should bring to the role

To thrive in this role, the essential criteria you’ll need are:

• Experience in providing personal assistance and administrative support to senior leaders.
• Experience in managing multiple busy diaries with conflicting priorities.
• Courteous and highly organised professional with excellent verbal and written communication skills.
• Reasonable numeracy skills.
• Can do a self-starter with the ability to learn and apply knowledge of the business area.
• Fully competent at using the appropriate Company IT systems and Office software.

What’s in it for you?

This is an exciting opportunity to join a growing team where you will be stepping into a dynamic and evolving environment that values fresh ideas and adaptability. With a 25% increase in team size this year, significant investment is being made in growth, offering strong career development potential. If you’re passionate about finance, this role provides a clear pathway to gain exposure and transition into that space as the business continues to evolve.

• Competitive salary up to £42,000 per annum, depending on experience.
• 24 days holiday per year, increasing to 30 with the length of service. (plus bank holidays) 
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to
where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.