Business Planning Coordinator

As a Strategy Analyst within the Customer Strategy Directorate, you’ll play a key role in shaping the future direction of our Retail business. Working closely with the Head of Household Customer Strategy, you’ll turn intelligence into a clear, actionable strategy that advances our Retail operations. Your work will help define how we grow, compete, and deliver for our customers.

What you’ll be doing as a Strategy Analyst

• You’ll support the design, development and implementation of a strategy for our retail business, identifying and evaluating strategic and commercial opportunities. You’ll lead analysis and research to influence future regulation and guide our strategic response. You’ll collaborate across teams to ensure insight-led, evidence-based decisions make a real impact on how we operate and deliver for our household customers.
• Identify strategic opportunities that improve customer experience, reduce cost, enable compliance and drive efficiency · Challenge existing practices with fresh thinking and a forward-looking mindset using data, insight and lateral thinking to shape where we need to be in the future
• Work collaboratively across teams on joint and interchangeable initiatives, building strong relationships to deliver innovative, joined-up solutions.
• Drive continuous improvement by identifying opportunities to streamline processes, enhance delivery, and implement smarter ways of working to get results faster.
• Bring proven strategy and delivery experience, a passion for improvement, and a positive, ideas-led approach that helps us exceed expectations and continually enhance customer service.

Contract Type: Job shares welcome
Work Location: Clearwater Court, Reading. This is a Hybrid role with one day in the office each week

What you should bring to the role

• Strategic Planning: Proven ability to shape and deliver clear, actionable strategies — turning big-picture thinking into practical, measurable plans that drive business success.
• Insight and Analysis: Skilled in interpreting and benchmarking data, including regulatory insights, to inform decision-making and deliver efficiency improvements.
• Influential Communication: Confident in presenting business cases in a clear, engaging way that supports senior leaders in making strategic choices.
• Financial & Commercial Awareness: Strong grasp of financial principles, able to assess commercial opportunities, manage budgets, and link strategy to business performance.
• Collaboration & Regulation: Experienced in leading cross-functional initiatives and navigating compliance or regulatory environments, ideally with exposure to the water sector.

What’s in it for you?

• Offering an annual salary from £45,000 to £60,000 depending on skills and experience
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?
We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come. Learn more about our purpose and values

Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.